For all fitness, Games tables, Outdoor Leisure, & Golf Products Delivery is usually 2 to 3 working days more depending upon location and courier performance. On some occasions due to issues outside of our control this may not be possible and we will endeavour to distribute your goods within a 10 working day timeframe.
Electric scooters are sourced from Europe so approx 5-10 working days.
Electronic arcade machines are sourced Globally so please allow approx 2-3 weeks for delivery.
Items over 35kgs: If your order is delivered by a lone driver and your item is large or heavy then you may be required to provide adequate assistance in unloading and moving the item. It should also be noted that all items are dispatched on a ground floor, front door delivery service.
Items over 65kgs: Heavy/bulky items will be dispatched with a pallet courier, in which case you should be prepared to accept a palletised delivery. The driver will attempt to deliver the pallet to your front door, but in some cases this may not be possible and they will make the delivery as close as possible. Can you please inform us if you have a gravel driveway or restricted access to help us to ensure a smooth delivery. Delivery via this method will be up to 14 working days from the point of purchase.
If you have any specific delivery requirements then please contact our delivery team at email@example.com and we will endeavour to accommodate your needs.
All delivery time frames are dependent upon courier performance.
A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit. If your item shows signs of damage on delivery it is crucial that you write ‘DAMAGED’ on the delivery note. In signing for the item you are agreeing that the item has been delivered to the best of your knowledge in perfect condition and we may not be able to hold the courier responsible. Please ensure that ALL items are inspected and any damage is reported to us within 48 hours of receipt for a claim with the courier and replacement item to be offered. We always try and replace damaged parts at no cost to the buyer prior to collecting the item and lodging a claim on the buyers behalf. All delivery time frames are dependent upon courier performance.
Failed Deliveries: In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. Redelivery will then be at the original charge (free in most cases). Items purchased on 'Pre-Order': Items advertised as being available on 'pre-order' will show an approximate date that they are due into our warehouse, you should be aware that this date is approximate and can be subject to change. Items purchased on 'pre-order' will be despatched as soon as they arrive in our warehouse for delivery via the appropriate method as specified for the item (i.e. Next Day or Standard One Man delivery). We will endeavour to keep you updated with exact delivery dates wherever possible
Deliveries Requiring a Specific Delivery Date: If you are unable to accept delivery on a particular day please state this at the time of order, either by email or telephone. Failure to do this may result in us being unable to meet your specific delivery requirements and the delivery being returned (see failed deliveries). Should you have any further delivery requirements please contact us as soon as possible after you place your order and we will do our best to accommodate them.
Returns/Cancellation Policy: If you are returning an item to us it is essential that you contact us first for an appropriate RETURNS REFERENCE NUMBER AND RETURN ADDRESS.
Cancellation Fees: Any cancellations/refunds requests made after purchase has been completed and before products have been delivered will be charged gateway/transaction fees of 2.2% of the total order amount which has been charged to us via the point of checkout from our gateway providers.